Returns & Refunds

Thank you for choosing XIII Collective. We appreciate your trust in our brand and the quality of our products. Please read our returns policy carefully before making a purchase.

Note: Refund is applicable for a period of ONLY 7 DAYS from date of order confirmation applicable to all products.

1. Quality Assurance:

Each item undergoes rigorous quality control measures to ensure it meets our high standards before leaving our facilities. In the unlikely event that you receive a defective or damaged item, please contact our customer service within 7 days of receiving your order.

2. Defective or Damaged Items:

If you believe you have received a defective or damaged item, please contact our team at with your order number and clear photographs of the issue. We will assess the situation promptly and provide guidance on the next steps.

3. Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming the purchase.

4. Sizing and Fit:

Ensure that you refer to our size guide before making a purchase to select the right size. If you have any questions about sizing, feel free to contact our customer service team for assistance.

5. Contact Information:

For any inquiries or concerns, please reach out to our team at

Thank you for choosing XIII Collective. We strive to provide you with an exceptional shopping experience, and we appreciate your understanding of our returns policy.