Terms of Service

Welcome to XIII Collective. Please read these Terms and Conditions carefully before using our website or making a purchase. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. General Information

1.1 Scope: These Terms and Conditions apply to all visitors, users, and others who access or use our website.

1.2 Updates: The Collective reserves the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes.

2. Products and Pricing

2.1 Product Information: We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

2.2 Pricing: All prices are in INR and are subject to change without notice. The Collective reserves the right to adjust prices based on market conditions, production costs, or other factors.

3. Orders and Payments

3.1 Order Acceptance: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. The Collective reserves the right to refuse service, terminate accounts, or cancel orders at our discretion.

3.2 Payment: We accept all types of Credit and Debit card payment methods for online orders. We also accept UPI payments and offer EMI options. Payment must be received in full before an order is shipped.

4. Shipping and Delivery

4.1 Shipping Methods: We offer various shipping methods. The shipping method selected at checkout determines the estimated delivery time.

4.2 Shipping Fees: Shipping fees are calculated based on the destination and the chosen shipping method. These fees are non-refundable.

4.3 International Shipping: For international orders, additional customs and import duties may apply. The Collective is not responsible for any additional charges incurred during shipping.

5. Returns and Exchanges

5.1 Return Policy: Please refer to our Return Policy for detailed information on returns and exchanges.

5.2 Condition of Returned Items: Returned items must be in new, unused, and unworn condition, with all original tags and packaging.

6. Intellectual Property

6.1 Trademarks and Copyrights: All trademarks, service marks, and copyrights related to XIII Collective are the property of The Collective. Unauthorized use of our intellectual property is strictly prohibited.

7. Privacy

7.1 Privacy Policy: Your use of our website is also governed by our Privacy Policy, which is incorporated by reference into these Terms and Conditions.

8. Governing Law

8.1 Jurisdiction: These Terms and Conditions shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.