Thank you for shopping at XIII Collective! We aim to provide you with the best service possible. Below is our shipping policy to ensure you have a smooth and hassle-free shopping experience.

Processing Time:
Orders are typically processed and shipped within 3-5 business days from the date of purchase.

Please note that processing times may vary during peak seasons or promotional periods. Rest assured, we do our best to ship your order as quickly as possible.

Shipping Methods:
We offer standard shipping for all orders. Expedited shipping options may be available for an additional fee. Please contact our customer service team for more information.

Shipping Rates:
Shipping rates are calculated based on the destination and weight of the package.

Free shipping may be offered for orders above a certain amount. Check our website for current promotions and offers.

Delivery Updates:
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

You can track the status of your shipment using the provided tracking number.

Delivery updates will be shared via the contact information provided at the time of purchase. Please ensure your contact information is accurate to receive timely updates.

Delivery Time:
Delivery times may vary depending on your location and shipping method selected.

Standard shipping typically takes 5-10 business days for domestic orders and 7-14 business days for international orders. Expedited shipping options may be available for faster delivery.

Shipping Restrictions:
We currently do not ship to P.O. boxes or APO/FPO addresses. We reserve the right to cancel orders if we are unable to ship to the provided address.

Order Tracking:
If you have any questions or concerns regarding the status of your order, please contact our customer service team. We're here to help!

If you have any further questions or need assistance with your order, please don't hesitate to contact us. Thank you for choosing XIII Collective!