Thank you for choosing XIII Collective. We appreciate your trust in our brand and the quality of our products. Please read our returns policy carefully before making a purchase.

Note: Refund is applicable for a period of ONLY 7 DAYS from date of order confirmation applicable to all products.

1. Quality Assurance:

Each item undergoes rigorous quality control measures to ensure it meets our high standards before leaving our facilities. In the unlikely event that you receive a defective or damaged item, please contact our customer service within 7 days of receiving your order.

2. Defective or Damaged Items:

If you believe you have received a defective or damaged item, please contact our team at hello@xiiicollective.com with your order number and clear photographs of the issue. We will assess the situation promptly and provide guidance on the next steps.

3. Order Cancellations:

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming the purchase.

4. Sizing and Fit:

Ensure that you refer to our size guide before making a purchase to select the right size. If you have any questions about sizing, feel free to contact our customer service team for assistance.

5. Contact Information:

For any inquiries or concerns, please reach out to our team at hello@xiiicollective.com

Thank you for choosing XIII Collective. We strive to provide you with an exceptional shopping experience, and we appreciate your understanding of our returns policy.